In this transition phase, the movement of people is limited and prohibited in the following way:

Monday to Friday: without restriction.

Saturday, Sunday and holidays: total quarantine.

Only those guests who have their permits that justify their transfer can be accommodated. Within these permits we have the following:

Individual or collective temporary permit granted by the police.

Health passport (QR code) obtained at www.c19.cl

This permits will be required at the front desk and if they are not available, the hotel will reserve the right of admission.

The following aspects should be taken:

Services

All the services offered by the hotel must remain closed and be limited only to providing accommodation, breakfast, room service and events.

Breakfast, due to the requirement of the documents in Point 1, can be served at the table in the restaurant, keeping all the protocols (capacity of 1 pax every 10m², use of a mask and alcohol gel).

The maximum capacity for restaurants are:

Lake viewpoint: 18 people.

Philipi: 10 people.

Due to the maximum capacity allowed in the restaurant, the times for breakfast service will be limited.

Regarding the events, these can only be carried out from Monday to Friday, and their execution is prohibited on Saturdays, Sundays and holidays. The capacity for social and recreational gatherings must not exceed the following limits:

Closed spaces: up to 10 people.

Open spaces: up to 20 people.

In the case of ceremonies, rites, seminars and offices (attendees must maintain a fixed place, maximum duration of 2 hours and without food consumption), the capacity is increased to 1 pax every 4m², maintaining the following limits:

Closed spaces: up to 10 people.

Open spaces: up to 20 people.

In order to safeguard the health and security of our staff and guests, a set of biosecurity measures have been implemented here at Cabañas del Lago Hotel, which follow the guidelines set by the Sanitary Authority.

Every Booking done through travel agencies (fit and groups), OTA, corporate and direct must verify to have the official documents required for the trip.

If it is an intercommunal travel: sanitary passport previously obtained.

If it is an interregional travel: sanitary passport and traveler affidavit previously obtained.

Advance payment through wire transfer or credit and debit card previous to arrival will be prioritized. 3. After booking confirmation, a registration shett will be sent, which must be completed and sent back.

Any person entering to the hotel must abide by these five steps: a. Disinfectshoesonthesanitizingmatatthehotelentrance.

Disinfecthandswithantibacterialhandsanitizedavailableatthehotelentrance.

Temperature check. If over 37.8°C, you must wait in an enclosed area for 5 minutes and then the

temperature will be taken a second time. If there is no change in temperature and have any Covid-19 symptoms (dry cough, fever, headache, muscle soreness, diarrhea, loss of taste /smell, respiratory distress) you will be taken to the nearest medical center for a health check. The hotel will then follow the procedure suggested by the sanitary authorities.

Luggagesanitation.

Filloutthehealthstateentranceform.

Use of mask is mandatory inside the hotel. In case of not having one, the hotel will provide one. Any person

without a face mask will be banned from the premises.

Handover of room key card.

Payment or deposit for those who did not pay ni advance:

Creditcard:thepaymentterminalislocatedatasafedistanceforoperating.Itissanitizedhourly.

Cash:cashpaymentsarereceivednormally.Moneyisdisinfectedhourlyatleast.

All information previously given at this point has been referred to our website www.hclago.cl, where everything related to the functioning of our hotel can be found. This is in orden to achieve an express check-in.

Room cleaning service will be done every 2 days or when guest requires it.

Cleaning stuff will only enter room when guests are not present. They will use disposable protection gear, which

are to be replaced between rooms.

Every Surface in the room is disinfected with quaternary ammonium.

All services and common areas are temporally closed. This includes restaurant, bar, swimming pool, pool, kid’s

room, sauna, spa, room service and bike rental. Only basic breakfast will be available. Express breakfast box: service delivered to every room, consisting of a sandwich; 1 fruit, 1 granola bar and 1 yogurt. Eco-cabins are supplied with an electric kettle and mugs for free disposal.

The room key card must be placed within the container designated for this purpose. They are to be disinfected.

If payment is pending, the hotel will proceed as indicated in number 2 of check in section.

In addition to these protocols, the hotel has implemented a cleaning disinfection routines of all available common areas, information resources regarding contingency, hand sanitizer dispenser and a Covid-19 coordinator, who is to lead the response protocol to any sanitary Risk situations.