Reservation policies

Terms and conditions | Hotel Cabaña del Lago

Check in and Check out

Hotel Cabaña del Lago has established its check in hours from 3:00 p.m. and check out until 11:30 p.m. The hotel reception is open 24 hours a day. Early check in and late check out can be granted at an additional cost. This request is not confirmed until the hotel indicates it. For more information on early check in or late check out values or the possibility of confirming the request, please write to our email reservas@hcdl.cl

Individual reservations

It is considered individual reservation from 1 to 6 rooms. Our response to the reservation request is within the next 24 business hours following the request.

Cancellations for individual reservations

In high season (from October 1 to March 31), the cancellation of the reservation is allowed free of charge up to 5 days prior to the arrival of the guest. In low season (April 1 to September 30), cancellation is allowed without charge until 24 hours before the arrival of the guest. In case of late cancellation, the charge equivalent to the first night's accommodation + TAX will be made. If there is any prepayment made, the refund will be made as long as the cancellation is made within the periods established in each season. Reservations of more than 7 rooms will be considered as groups and quoted in a timely manner, with dead line, policies and special cancellation.

Group reservation policies

No show

Any reservation request (voucher, email or other) issued by your company or agency, will support our reservation confirmation. Any charge for no-show (no show) or modification outside the indicated deadlines will be charged with the previously indicated support. This charge will correspond to 100% of the first night of accommodation plus 19% TAX.

Warranty

Individual person (no travelling in group) must make a prepayment equivalent to 100% of the first night of accommodation or they can guarantee their reservation by completing a charge authorization to their credit card (the card is only as a guarantee, no immediate payment is made). Companies and agencies without credit must prepay 100% of the total amount of the reservation. The maximum term for said payment is 7 days before the guest's arrival date. Otherwise, the value of the room will be charged directly to the guest's individual account. Companies or agencies with credit must send a voucher or email, which will guarantee the reservation and will be attached to the invoice issued. Room blockages that do not have a guarantee within 5 days in high season or 2 days in low season, prior to the check-in date, will be automatically eliminated. Likewise, Hotel Cabaña del Lago is empowered to request in advance blocked rooms that are without the endorsement of the guests' names.

Minors released

Standard and Club Superior rooms allow 1 infant up to 2 years old sharing existing beds or crib. Superior rooms, Club Suite and Family Club allow up to 2 children under 10 years free of charge for accommodation and will have buffet breakfast included, as long as they share the existing beds in the superior room or sofa bed in the case of the Club del Lago (Cabin).

Food and drinks

Hotel Cabaña del Lago offers a buffet breakfast served at the Mirador del Lago Restaurant from 7:00 a.m. to 10:00 a.m. All consumption outside of these hours or place will be charged to the guest's individual account. Hotel Cabaña del Lago offers its half board service which can be used for lunch or dinner, based on the Chef's Suggestion menu with a value of $ 10.500 or USD $ 17. Exclusive value for individual reservations. For groups, please quote directly at the hotel. The menu consists of starter, main course, dessert, 1 drink, tea, coffee or infusion. (Alcoholic beverages are excluded in the menu price).

Taxes

Hotel Cabaña del Lago does not charge hotel taxes to its guests. Please bear in mind that according to the country's tax legislation, all Chilean citizens and resident foreigners or foreigners who stay more than 59 days in Chile, must pay an additional 19% supplement corresponding to VAT. Non-resident foreign passengers are exempt of this tax, but they must present their immigration card that they received when entering the country.

Bank data and others

Rut: 89.171.600-1
Razón Social: Cabañas del Lago Ltda.
Giro: Explotación de Hotel, Venta de Artesanía, Restaurant, Alquiler de Bicicletas y Artículos para Deporte
Dirección: Klenner 195, Puerto Varas
Fono: +56 65 2200 100
Cuenta Corriente Banco de Chile
Cuenta en pesos: 268 – 10017 – 09
Cuenta en dólares: 5268 – 10017 – 03
Email para envío de comprobantes: reservas@hcdl.cl